good evening friends

well, we are back to two people in my department. matthew has some issues that have led to his dismissal. with as busy as we are, absenteeism really puts a kink in our customer service. mattew missed eight out of the first fifteen work days of the year. the boss was all set to fire him, and the service manager stepped in and gave him another chance..

we have been having some difficulty in seeing just what he has been getting done lately. monday, he skipped a service call to start on an installation, then bailed on the installation. tuesday morning he called me to ask a tech support question. that was the last we heard from him. he did not do the repair he had asked me about, and stopped answering his phone. i finished tuesday by catching the appointments he had made.

wednesday, he did not show at all, and did not answer his phone. we sent a couple of guys over to his apartment to see if he was there, and o.k. they could hear his phone ring, and someone moving around, but no one answered the door. the company truck was in his parking stall and unlocked. the guys brought the truck back.

thursday night, the service manager called the authorities. they found matthew at home, and seemingly o.k. the manager called after the police had been there and told matthew to come in this morning.

i missed the meeting, but heard later that matthew did not seem concerned that he had lost his job. he was very amused that the guys had been knocking at his door and that they did not know he was on the other side just laughing at them.

i hope he can get some help.......